What do coffee and property management have in common?
Think of the experience of walking into your favorite coffee shop. What stands out to you? The friendly baristas who know exactly what you want? The art on the walls? The smell? Through each of these touch points, your favorite coffee shop creates an experience – and keeps you coming back. In each property we manage, we strive to create an experience through finding solutions that respond to the building's specific needs. While templates and processes have their place in property management, we love the process of creating an experience for each property we manage and for the people who enjoy them.
Our approach to property management relies on our basis in relationships and perspective of property management as running a multi-million dollar business. Our dynamic management style starts with the people. For every property, we focus on finding the right person with a personality that complements the character of the building. Most of our managers are college graduates, and most also hold advanced credentials from IREM (Institute of Real Estate Management), including Certified Property Manager (CPM), Accredited Residential Manager (ARM) and Accredited Commercial Manager (ACOM) accreditations.
Blanton Turner property managers receive the tools and training to succeed, and more importantly, the empowerment to be sensational. What does sensational look like? To us, it's a cared-for property, engaged residents and tenants, and increasing returns to our clients.
The slickest software program out there is no replacement for a meaningful dialogue, and a shiny new flat screen won't retain tenants for you. We are big proponents of technology but place greater importance on finding the right people, and giving them the tools they need to succeed. Leveraging technology to enhance our services, we tailor tools for each property's needs. On the operations side, this means accounting systems that provide transparency and reporting tools, allowing owners to see a snapshot of building performance at any time. On the resident/tenant services side, we deploy portals for online rent payment, package notification, maintenance requests and building news. To support building communities, we use Facebook for communication and event planning.